Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping: 15-25 business days
- Free Shipping: 15-25 business days (on orders over $$50)
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times may vary depending on the destination and customs processing. Additional customs duties and taxes may apply, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the order details page.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused and in their original packaging. Some items may be excluded from returns. Please refer to our Returns & Exchanges page for detailed information.
How do I return an item?
To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization number and shipping instructions. All returns must be authorized before shipping back to us.
Who pays for return shipping?
Customers are responsible for return shipping fees.
How long does it take to process a return?
Once we receive your return, it typically takes 3-5 business days to process. After processing, refunds are issued to the original payment method and may take 5-10 business days to appear in your account, depending on your payment provider.
Products & Compatibility
How do I know if a case will fit my phone model?
Each product page clearly lists the compatible phone models. We recommend double-checking your phone model number before purchasing. You can find your phone model number in your phone's settings or on the original packaging.
Are your cases protective?
Yes, all our cases are designed with protection in mind. We use high-quality materials and incorporate features like raised edges, shock-absorbing technology, and reinforced corners to provide optimal protection for your device.
Do your cases support wireless charging?
Most of our cases are compatible with wireless charging. However, some models with thicker designs or special features may have limited compatibility. Check the product description for specific wireless charging compatibility information.